Business Development Manager, Caribbean

Business Development Manager, Caribbean

Reloadly is a tech startup, on a mission to modernize and simplify the overcomplicated space of mobile airtime through our world-class APIs and technology. The BDM will be responsible for driving our business growth by primarily focusing to onboard new customer accounts on our API platform. This role will involve a lot of research on trends and set a plan in place to keep ahead of competition and untapped markets. A strong background in telecommunications is a plus.

Key responsibilities:


  • Management of full cycle of sales process including agreement/signatures, live account status and on-going management of accounts
  • Full ownership of customer requests and exploring new opportunities to add value to position
  • Leverage existing book of contacts to onboard new accounts
  • Research about migration, remittance, developers & travel industry trends, establish plans and strategy to go to market.
  • Attend tradeshows, source leads, follow sales process and report back to sales management team
  • Ensure all specific reporting within required time frame including full use of CRM tool with precision
  • Provide timely feedback directors about performance, sales activity, account management and strategy
  • Ensure account retention, contractual health, well-being and maximum satisfaction of clients
  • Initiate and maintain a strong link between customers and back office services in order to ease communication and facilitate the resolution of any issues
  • Manage operations, develop business and increase overall profitability
  • Study and understand the various product offerings and its distribution channels
  • Identify trends by researching industry, related events and announcements
  • Effectively communicate the needs of your customers to the support team


Desired Skills and Experience:

  • Bachelors Degree
  • Direct or indirect work experience in the Telecommunications, Money Transfer or Mobile Financial Services Industry
  • Results-oriented with great skills in communication, organization and negotiation
  • Ability to interact at C-Level, superior networking skills
  • CRM proficiency, Salesforce knowledge is a plus
  • Flexible, self-motivated, disciplined, takes ownership of job at hand
  • Team-oriented, able to accept and create change
  • Prior experience in telecommunications is preferred
  • Strong understanding of customer, market dynamics and requirements
  • Ensure effective working relationships with all relevant clients/partners, third parties and internal colleagues
  • Strong sense of initiative and ability to work both independently and as part of a team
  • Excellent attention to detail
  • Fluent English speaker & Spanish
  • Ability to travel when needed within a reasonable window.

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